Requester Information
- Contact information for any questions and if necessary to review content.
Your Full Name:
Your Email Address:
Select Region(s):
LIG
MAG
MAE
NYC
UNY
Other
Other Region:
Request Type:
New SOP
Update Existing SOP
New Content Request Information -
In the field below enter the path or folder where you want the content to be located. e.g.
{NYC / Consumer Advocacy / Payment Assistance Programs}
New Article Title:
Path for New Article:
Home/Contact Center/My Bill/ESCO
Search Phrases:
Example: Balanced Billing and Leveled Billing. Add each followed by a comma.
x
Attach New Cite Content Template
- Construct your New article in MS Word and format the content exactly like you want it displayed in Cite and attach the file here. Please use the Cite Design guidelines while formating content.
Attach New Content File:
Cite Update Information -
Navigate to the existing page and Copy and Paste URL here.
Article URL:
Article Title:
Attach Updated Content File
- In MS Word copy and paste the complete article you want updated and make the desired changes. Strike out what needs to be deleted and Highlight in green any new content. Not following this process will delay your request.
Attach Content Update File:
Content Ownership and Sign Off -
Please provide the content owner information for the updates/new procedure information provided. A member of the Functional Process Team will ensure accuracy of the final procedure prior to publishing. Checking off the Verify Content box below indicates your request has been completely vetted and approved by the content owner provided.
Content Owners Full Name:
Department Name:
Date Last Reviewed:
Verify:
YES,
I verify the content has been fully vetted and approved by owners.
Special Instructions: